Last Updated: 25-10-2025

At Zahorí, we aim to ensure a smooth and timely delivery experience for all our customers. Please review our Shipping Policy to understand how we process and ship your orders.

1. Shipping Locations

• We ship within India (domestic) and to select international locations.

• All orders are shipped through trusted and reputed courier partners to ensure safe delivery.

2. Processing Time

• Since all products are handcrafted and made to order, please allow 7–12 working days for order processing before dispatch.

• Order processing time may be extended during festive seasons, promotional events, or in case of high order volume.

3. Delivery Time

Delivery timelines are estimates and may vary based on the delivery location and courier service availability.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the delivery address and order weight.

• Any promotional offers providing free shipping will be mentioned on the Website or during checkout.

5. Order Tracking

• Once your order is shipped, a tracking number and courier details will be shared with you via email or WhatsApp.

• Tracking may take 24–48 hours to become active after dispatch.

6. Customs, Duties & Taxes (For International Orders)

• International customers are responsible for paying customs duties, import taxes, or fees applicable in their country.

• These charges are determined by local customs authorities and are not included in Zahorí’s product or shipping charges.

• Zahorí is not responsible for any delays caused by customs clearance.

7. Incorrect or Incomplete Address

• Customers are responsible for providing accurate shipping information.

• Zahorí will not be liable for delivery delays or failed delivery due to incorrect or incomplete address details.

• In such cases, re-delivery charges may apply.

8. Delivery Delays

• We make every effort to deliver your order on time. However, delays may occur due to:

  • Courier delays

  • Weather conditions

  • National holidays

  • Remote location delivery

  • Customs clearance (international orders)

9. Order Not Received

If your order status shows delivered but you haven’t received it:

• Contact us within 48 hours at info@zahori.in with your order number.

• We will help coordinate with the courier partner for resolution.

Contact Us

For any shipping-related queries, please contact:

Zahorí
Email: info@zahori.in
Website: https://zahori.in